About the Organisation

Inspire Pakistan is a non-governmental, non-profit organisation implementing community-based and rights-focused programmes in partnership with donors, government counterparts, and other stakeholders. Its work focuses on supporting vulnerable and at-risk communities through accountable, inclusive, and ethical service delivery, with a strong emphasis on human rights interventions, including but not limited to Protection, Education, GBV and MHPSS.

Job Title

Receptionist

Reporting to or/supervised by

Under the direct supervision of the Admin/Finance Assistant – MPH Azakhel

Unit

Operations

Duty Station

Multi Purpose Hub -Azakhel

Purpose

Under the supervision of the Admin/Finance Assistant, the Receptionist is responsible for managing the reception area of the MPH, ensuring professional handling of visitors, maintaining administrative records, and facilitating orderly access to the facility.

The role supports effective front-desk management, visitor coordination, communication handling, and maintenance of administrative documentation in line with organisational standards and operational procedures.

Key Responsibilities

Front Desk & Visitor Management

• Serve as the first point of contact for visitors, staff, and external stakeholders arriving at the facility.
• Greet visitors professionally and direct them to appropriate personnel or service areas.
• Maintain visitor logs and ensure proper entry and exit recording procedures.
• Ensure that reception area remains organised and presentable during working hours.

• Coordinate visitor appointments and inform relevant staff of scheduled meetings or arrivals.

Administrative Support

• Maintain reception registers, dispatch records, and incoming/outgoing mail logs.
• Assist in basic filing and documentation tasks as assigned by the Admin/Finance Assistant.
• Support coordination of internal meetings by guiding visitors to designated meeting areas.
• Ensure confidentiality of visitor information and organisational data.

Compliance & Conduct

• Adhere to organisational Code of Conduct, safeguarding, confidentiality, and PSEAH standards.
• Ensure respectful and non-discriminatory interaction with all visitors and beneficiaries.
• Report any unusual incidents or concerns to the Admin/Finance Assistant promptly.

Other Duties

Perform any other duties related to the position, as reasonably assigned by the Admin/Finance Assistant, in line with organisational policies and operational requirements.

Qualifications & Experience

• Bachelor’s degree in a relevant field is preferred.
• 1–3 years of experience in reception, front-desk, or administrative support roles.
• Strong communication and interpersonal skills.
• Basic computer proficiency (MS Office and email handling).
• Professional appearance and courteous manner.
• Ability to maintain confidentiality and handle sensitive situations calmly.
• Knowledge of local languages is an asset.

Policies & Compliance

• The position is subject to and governed by the organisation’s policies, procedures, codes of conduct and ethical standards.
• All staff are required to comply with all applicable policies at all times as a condition of employment.